Alta Bates Summit’s Emergency Department is using a new tool to better coordinate care for ED patients in the East Bay.Read More about East Bay Partnership Improves Care for Frequent ED Patients
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A new community collaboration led by Sutter Health’s Alta Bates Summit Medical Center is improving health care for patients who frequently visit emergency departments at six hospital locations in the East Bay. Called PreManage ED, the new program uses technology to securely share data between emergency physicians and their teams to improve and coordinate patient care in real time.
Since coming online last spring, PreManage ED has allowed emergency departments within the Sutter Health network and Alameda Health System to identify more than 1,700 shared patients who visited an ED five or more times in the previous year. Before PreManage ED was implemented, neither health system could identify these frequent visitors as shared patients.
“The PreManage ED system instantly alerts our staff when a patient has a case history of using the ED on at least three occasions in less than 30 days,” says Ronn Berrol, M.D., medical director of the Alta Bates Summit Emergency Department in Oakland. “This tool allows us to quickly view the patient’s recent treatment history and pinpoint the reasons why they are visiting the ED so often.”
Case Management Collaboration
The most frequent ED patients typically suffer from chronic illnesses, mental health issues and substance abuse problems. They may also be homeless. Since many of these patients don’t have access to a primary care physician and have little or no social support to help them navigate the healthcare system, they rely on the ED as their point of entry for their medical, social and emotional needs. With this new collaborative care model, these patients can receive better-coordinated, earlier medical intervention to help prevent inpatient stays and improve health outcomes overall.
PreManage ED improves patient care by allowing ED staff to make more informed clinical decisions and better direct a patient’s follow-up care. The system allows ED case managers at all six hospitals to collaborate when a patient isn’t able to effectively articulate what specific treatment they received at another hospital.
“It’s phenomenal to be able to quickly assess how patients are utilizing ED care and to ask patients important questions that can help reduce their risk of future ED visits,” says Erika O’Bannon, an Alta Bates Summit ED social worker. “For instance, if I notice that a patient with diabetes has also been over-utilizing Highland Hospital’s ED, I can call the case manager at Highland and help coordinate follow-up care with a diabetes educator.”
Participating hospitals include Sutter Health’s Alta Bates Summit Medical Center in Oakland and Berkeley, Sutter Delta Medical Center in Antioch, Sutter’s Eden Medical Center in Castro Valley, and Alameda Health System’s Highland Hospital in Oakland and San Leandro Hospital in San Leandro.
“Thanks to philanthropic investment from Sutter Health’s nonprofit foundation, Better Health East Bay, and support from Alta Bates Summit’s leadership team, our ED staff has access to a very valuable tool,” adds Berrol. “I would love to see more hospitals in the Bay Area adopt the same system so that we can continue to improve health outcomes in our community by reducing the risk of ED visits for high-risk patients with complex needs.”
To learn more about how Alta Bates Summit partners to help and underinsured residents in the East Bay, visit: newsroom.altabatessummit.org. To learn more about Better Health East Bay visit https://betterhealtheastbay.org/
For the third time in five years, Sutter Health’s Alta Bates Summit Medical Center has received the Meritorious Award from the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP®). More than 600 hospitals in the country were evaluated and Alta Bates Summit is one of only 61 hospitals to achieve meritorious outcomes for surgical patient care. Read More about Alta Bates Summit Receives National Recognition for Surgical Care
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For more than a decade, the Center for Integrative Medicine at Sutter Health’s Alta Bates Summit Medical Center has offered acupuncture, nutritional support, Qigong, yoga, meditation and music therapy to foster wellness and healing for those battling cancer. Read More about Cancer Treatment Cares for the Whole Person
For the first time, six East Bay hospitals, including Sutter Health’s East Bay region, are partnering to improve healthcare for frequent Emergency Room patients. The participating hospitals include Alta Bates Summit in Oakland and Berkeley, Sutter Delta, Eden Medical Center, Highland Hospital in Oakland and San Leandro Hospital in San Leandro. Read More about Sutter Health and Alameda Health System Partner to Improve Care for Frequent ER Patients
For seven consecutive years, Sutter Health’s Alta Bates Summit Medical Center (ABSMC) has earned the American Heart Association/American Stroke Association’s (AHA/ASA) Get With The Guidelines® Gold Plus Quality Achievement Award. In addition, Alta Bates Summit achieved the Target Stroke Elite Honor Roll Award for the quick treatment of stroke patients with the clot-breaking drug: tissue plasminogen activator, or tPA.
The awards recognize the hospital’s commitment and success in implementing a higher standard of stroke care by ensuring that stroke patients receive treatment according to nationally accepted standards and recommendations.
“We are extremely proud of the physicians, nurses, radiology technologists and other caring professionals who comprise the stroke team. Obtaining timely diagnostics and initiation of care in the emergency department through this team effort is key to saving patient lives and preventing disability from stroke,” said Chuck Prosper, Alta Bates Summit CEO. “We are extremely honored to receive these significant distinctions in the clinical delivery of stroke care.”
Stroke Care You Can Count On
To receive the Gold Plus Quality Achievement Award, Alta Bates Summit’s Stroke Center attained at least 85 percent compliance on all Get With The Guidelines® Stroke Quality Achievement indicators for two or more consecutive years and beyond this achieved 75 percent or higher compliance with 5 of 8 additional Get With The Guidelines® Stroke Quality Measures.
The Stroke Center was also recognized as a recipient of the AHA/ASA’s Target Stroke Elite Honor Roll. This award is presented to hospitals that treat acute ischemic stroke in the most effective way possible using evidence-based guidelines. The designation means that at least 75 percent of eligible patients received tPA within 60 minutes of arrival to the hospital.
AHA/ASA’s Get With The Guidelines is a national quality- improvement program for hospitals designed to ensure care for cardiac and stroke patients follows the most up to date, evidence based guidelines and recommendations.
In kindergarten, she drew a picture of what she wanted to be when she grew up. Today, Sheri is nurse manager in the Labor and Delivery and Antepartum unit on the Alta Bates campus and that drawing of a nurse is on her office wall.
“Even at a young age, I knew I wanted to work in obstetrics,” she says. “The artwork I drew as a child is a fond reminder of why I pursued a nursing career. I’m so happy to be working at Alta Bates.
“I consider myself to be blessed to have known what I wanted to do at such a young age,” says Sheri. “While attending Berkeley High School, I volunteered at Alta Bates and I received a scholarship to attend nursing school. It’s very exciting for me, 25 years later, to come back around full circle and to be a nurse manager at Alta Bates.”
Your baby is crying again, and you have no idea why. Most new parents have lamented once or twice that their new bundle of joy should come with an operating manual. When a baby is born early or complications develop which require specialized care, parents often experience a great deal of stress.
Fortunately, the Newborn Intensive Care Unit (NICU) at Alta Bates Summit Medical Center in Berkeley offers a special program just for its graduates and their parents – a 4 week class on Infant Massage. Read More about Alta Bates Summit Classes Promote Parental Confidence and Communication With Your Baby