Five Star Kudos to Security Staff and Chuck Prosper, Alta Bates Summit CEO

Posted on Mar 16, 2018

Chuck Prosper, CEO, Alta Bates Summit.

Sutter Health receives a lot of feedback on social media and review channels every day, but it’s always great to see the positive examples of people impacting our customers’ experience, even in the smallest ways. It makes an even bigger difference when that culture is reinforced by our leaders. Below is a letter about the service a visitor received from Chuck Prosper, CEO at Alta Bates Summit.

“My partner and I were visiting my cousin at Alta Bates Summit in Oakland when I asked a friendly and responsive security guard for wheelchair assistance. The guard immediately said no problem and he called out to another staff person: “Chuck, would you mind getting these people a wheelchair please?” Chuck moved quickly to retrieve a wheelchair, brought it to my partner, made sure he was situated in the chair and walked us around to the elevator and pushed the button for us. Very nice, I thought.

After our visit we returned to the lobby to give the wheelchair back and the security guard pointedly said to me, “You know that guy Chuck who helped you with the wheelchair? He’s the CEO of Alta Bates Summit Medical Center.” The guard and I looked at each other for a second and then I asked the guard, “Chuck has obviously made you feel very comfortable and secure for you to just ask him to do ‘stuff’ and the guard replied, “Oh yeah, he’s a really cool guy.” Cool guy indeed. When the CEO of one of the two primary hospital systems in this area responds to a security guard asking him to get a wheelchair for a visitor and there isn’t even a drop of a hint of hierarchy or acknowledgement that Chuck, the cool guy is CEO, that’s impressive work on behalf of the leadership at Alta Bates Summit.”

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